Research work in the Social and Contextual Interaction Design group has begun to consider how information concerning a desired user experience can be embedded in a product and how interaction with the system can be enriched in a pleasing and non-obtrusive manner. For example, the living room atmospheres or music. Communication with an aware system should take into account the users current activity and be based upon a model of interruptibility. A multimodal approach to interaction design is needed here in determining which modalities are most appropriate given user preferences which may be task and context dependent. Collaborative dialogue may also help bridge the user-product communication gap towards understanding what the product can do and in turn towards increasing the product's understanding of the user. User personality and product expression are central in shaping the user's degree of willingness to engage a product.
In terms of research methodology, research through design is utilized in the SCID group, to explore the wide range of factors which may shape the design of contextually aware products. Working prototypes are developed in Studio Home/Office. The lab is equipped with local and wide area displays, tangible interfaces, a high-speed wireless appliance control and context sensitive sensor networks. The physical living room space of the lab has been desiged to offer a restoratative envrionment.
Towards considering product usage over time, living probes combined with ethnographic studies are utilized. For example an Internet Kiosk as a probe for rapidly gaining user requirements in context, is being setup in rural India.