Below you can view the table of contents and download the introduction and summary. Also a book review by Donald Norman (famous author of emotional design) can be downloaded.
For those who are interested, it is possible to order a copy of the book (see below for more information).

P.M.A. Desmet (2002)
Designing Emotions
ISBN: 90-9015877-4
This book is about emotions - emotions elicited by products. It is about our sometimes-irrational desire to buy a product for which we honestly have no use. It is about being inspired by a stunning new car model, and about being bored with yet another (similar) mobile telephone. It is also about the melancholy evoked by the toys we played with as children, and about the contempt (or admiration) we may feel towards our neighbour's doll collection. Questions addressed in this book are: 'How do products elicit emotions?' and 'How can designers influence these emotions?' Readers will discover that there are only a few, rudimentary, one-to-one relationships between a product's appearance and the emotions it elicits. However, they will also find that these emotions can be measured, and that there are general patterns in how products elicit emotions.
Contents:
Introduction
Part A
Defining Emotions
1 Emotions
2 Product emotions
Part B
Measuring Product Emotions
3 The Product Emotion Measurement instrument (PrEmo)
4 PrEmo validation
5 PrEmo application
Part C
Designing Product Emotions
6 The basis of product emotions
7 Emotion-specific eliciting conditions
8 Designing product emotions
General discussion
Summary
Downloads:
> Download review written by Donald Norman published in The Design Journal, 2003, volume 6, issue 2.
> Download dissertation introduction
> Download dissertation summary
Order a copy:
You can order a copy by sending me an email with your name and address for shipping & billing.
The costs for sending a copy are 35 Euro (no additional shipping costs).
Send email to: p.m.a.desmet@io.tudelft.nl